pesowin Privacy Policy
This Privacy Policy explains how pesowin collects, uses, stores, and protects the personal information of players and visitors based in the Philippines. We are committed to safeguarding your privacy and ensuring that any data you share with us is handled responsibly, securely, and in accordance with applicable Philippine data protection regulations. By registering an account or using any feature of the platform, you consent to the practices described in this document. Please read it carefully before proceeding — if you have questions, our support team is available at any time.
Last updated: January 2025
What Information Do We Collect?
Account & Identity Information
When you register with pesowin, we collect personal information that you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to create and verify your account, confirm your eligibility to play, and comply with our legal and regulatory obligations. We may also request a copy of a valid government-issued ID, such as a PhilSys National ID, passport, or driver's licence, as part of our identity verification process. Financial information including your preferred Philippine Peso (PHP) payment method — such as GCash, Maya, or local bank account details — is collected when you make deposits or request withdrawals. All payment details are processed through secure channels and stored only to the extent necessary for transaction processing and fraud prevention. You are responsible for ensuring that any information you provide to us is accurate and kept up to date at all times.
Device, Browser & Usage Data
When you access pesowin through your mobile browser or any device, we automatically collect certain technical data about your connection and device. This includes your IP address, device type and model, operating system version, browser type and version, screen resolution, and the pages or features you interact with during each session. We also collect timestamps, session duration, clickstream data, and in-app navigation patterns to understand how players use our platform and to identify areas for improvement. This technical data does not directly identify you by name but may be combined with your account information for security monitoring, fraud detection, and service optimisation purposes. We may also collect geolocation data at a city or regional level to confirm that you are accessing the platform from the Philippines, which is the platform's intended service area. All automatically collected data is handled with the same care and security standards as your personally provided information.
Why Do We Process Your Personal Data?
pesowin collects and processes your personal data for a defined set of legitimate purposes, and we do not use your information for anything beyond what is described in this policy without your additional consent. The primary purpose of data collection is to operate your account — including registration, login authentication, deposit processing, game access, withdrawal handling, and customer support. We also process your data to verify your identity and age, ensuring that only eligible adults based in the Philippines can use the platform's real-money features in compliance with applicable rules. Your data is used to detect, investigate, and prevent fraud, money laundering, and any unauthorised access attempts targeting your account or our platform. We use usage and behavioural data in aggregate form to improve the platform experience, fix technical issues, optimise game loading on mobile devices, and develop new features that better serve Philippine players. Additionally, if you have opted in to marketing communications, we may use your contact details to send you relevant promotional updates about pesowin offers, new games, or platform events — you may opt out of these communications at any time through your account settings or by contacting support. We do not use your personal data to make fully automated decisions that significantly affect you without human review.
Where Is Your Data Stored & How Is It Protected?
All personal data collected by pesowin is stored on secure servers protected by industry-standard technical and organisational security measures. Data is encrypted in transit using TLS (Transport Layer Security) to prevent interception between your device and our servers, and sensitive data at rest — including payment credentials and identity documents — is stored using strong encryption protocols. Access to personal data within our organisation is strictly limited to authorised personnel on a need-to-know basis, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security audits and vulnerability assessments to ensure our infrastructure meets current best practices for data protection. In the unlikely event of a data breach that poses a risk to your rights and freedoms, pesowin will notify affected players and relevant authorities within the timeframe required by applicable Philippine data protection regulations. Your data is retained only for as long as necessary to fulfil the purposes outlined in this policy — account data is typically retained for the duration of your account and for a defined period thereafter as required by law, after which it is securely deleted or anonymised. You may request information about our specific retention schedules by contacting the support team.
Do We Share Your Data with Third Parties?
pesowin does not sell, rent, or trade your personal information to any third party for their own commercial purposes — this is an absolute commitment. We may, however, share limited personal data with carefully selected service providers and partners who assist us in operating the platform, processing payments in Philippine Peso, verifying identities, and providing technical infrastructure. All such third-party service providers are bound by strict data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to pesowin. Payment processors operating in the Philippines, such as those facilitating GCash, Maya, or bank transfer transactions, receive only the transaction-relevant information necessary to complete your deposit or withdrawal securely. In circumstances where we are legally required to do so — for example, in response to a valid court order, regulatory investigation, or law enforcement request under Philippine law — we may be required to disclose certain account information to the relevant authorities. Any such disclosure will be limited to what is strictly required and, where legally permissible, we will attempt to notify you before complying. We do not share your data with any third party for advertising or marketing profiling purposes.
What Are Your Data Rights as a Philippines Player?
Access & Portability
You have the right to request a copy of the personal data pesowin holds about you at any time. This includes your registration information, transaction history, and any identity documents submitted during verification. We will provide this information in a clear, structured format within a reasonable timeframe following your request. You may also request that your data be transferred to you in a portable, machine-readable format where technically feasible. To submit an access request, simply contact the support team with your registered account details for identity verification purposes.
Correction & Update
If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update it promptly. You may update many of your account details directly through your account settings page, including your contact number, email address, and communication preferences. For changes to identity-related information such as your legal name or date of birth, additional documentation may be required to verify the correction. pesowin is committed to maintaining accurate records and will action correction requests within a reasonable period. Keeping your information current also helps us process withdrawals and verify your identity faster.
Deletion & Restriction
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis for processing applies. Please note that certain data may need to be retained to comply with legal obligations, resolve disputes, or enforce our terms — in such cases, we will inform you of what data must be kept and for how long. You also have the right to request that we restrict processing of your data in specific circumstances, such as while a correction request is being reviewed. All deletion and restriction requests should be submitted to the support team and will be handled in accordance with applicable Philippine data protection law.
Protection of Minors
pesowin is strictly an 18-and-above platform, and we do not knowingly collect, store, or process personal data belonging to individuals under the age of 18. The registration process includes an age declaration, and we may require documentary proof of age at any point during the account lifecycle to confirm compliance with this requirement. If a minor gains access to the platform by providing false age information, we will close the account immediately upon discovery, review any associated transactions, and take steps to ensure any data collected is securely deleted in accordance with applicable law. Parents and guardians in the Philippines are strongly encouraged to use parental controls and device management tools to prevent underage individuals from accessing real-money gaming platforms. If you believe a minor has registered or is using a pesowin account, please notify us immediately via the support team so that appropriate action can be taken without delay. We are committed to supporting responsible gaming and the protection of vulnerable individuals, and minor protection is a foundational element of that commitment.
Policy Updates & How to Contact Us
pesowin may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, applicable Philippine regulations, or industry best standards. When we make material changes, the updated policy will be published on this page with a revised effective date shown at the top of the document. We encourage you to review this page periodically to stay informed about how we are protecting your information. Continued use of the platform after a policy update has been posted constitutes your acknowledgement of the revised terms. If a change significantly affects how we process your personal data, we may also send a notification to your registered email address. If you have any questions, concerns, or requests relating to this Privacy Policy — including data access, correction, or deletion requests — please reach out to the pesowin support team at [email protected]. Our team is available around the clock to assist players across the Philippines and will respond to privacy-related enquiries as promptly as possible.
Still have questions about your privacy?
Our support team is here to help Philippines players understand exactly how their data is used and protected on pesowin. You can also visit our FAQ page for quick answers to common questions, or head to our Responsible Gaming page to learn more about how we keep gaming safe. Ready to get started with a secure account?